Privacy Policy

This Privacy Notice relates to Crayon AI Labs (referred to as “we,” “us,” or “our”). We are registered in the Dubai International Financial Centre (DIFC) and licensed to operate as a Software House, in Technology Research & Development, and in Information Technology Consultancy.

We are committed to protecting your privacy and safeguarding the personal and business information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, engage our services, or participate in our research activities.

Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, company name, job title, and other details you provide via forms, emails, meetings, or other communications.
• Technical Data: IP address, browser type, operating system, and website usage data collected through cookies and analytics tools.
• Service & Project Data: Information shared during software development, consultancy projects, or research collaborations, including technical specifications, business strategies, and project documentation.
• Research Data: Data gathered during research and development activities, including feedback from beta testers, trial users, and survey participants.

How We Use Your Information

We process your information for purposes including:

• Delivering and improving our software products and services
• Conducting technology research, testing, and development
• Providing IT consultancy and tailored technology solutions
• Communicating with you regarding updates, support, and marketing (where you have provided consent)
• Fulfilling contractual obligations and processing transactions
• Complying with legal and regulatory requirements under DIFC Data Protection Law No. 5 of 2020

Legal Basis for Processing

We process personal data based on:

• Your consent (e.g., for marketing updates or participation in research activities)
• Performance of a contract (e.g., delivering a consultancy project or software solution)
• Legal obligations (e.g., compliance with DIFC regulations)
• Legitimate interests (e.g., improving user experience and service quality)

Sharing Your Data

We do not sell or trade your personal data. We may share it with:

• Service providers, partners, and subcontractors who assist in delivering our services
• Research collaborators (subject to confidentiality agreements)
• Legal or regulatory authorities, where required by law
• Third‑party analytics providers to monitor and enhance website performance

Data Retention

We retain personal and project data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Research data is anonymised wherever possible.

International Data Transfers

Your data may be transferred to and processed in jurisdictions outside the DIFC. Where this occurs, we implement safeguards in line with DIFC Data Protection Law to ensure your information is adequately protected.

Your Rights

Under DIFC Data Protection Law, you have the right to:

• Access your personal data
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent where processing is based on consent
• Request data portability

To exercise these rights, contact us at info@crayonlabs.ai.

Security Measures

We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, alteration, or disclosure.

Cookies

Our website uses cookies to improve functionality, enhance your browsing experience, and analyse site performance. You can manage or disable cookies through your browser settings.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Crayon Labs
Email: info@crayonlabs.ai
Phone: +971 55 170 5902